Technology should work for you, not the other way around.
Featured Work:
Client:
State of New Mexico | Redesigning Application Process & Benefits Tracking for Applicants
Role:
User Research, Information Architecture, UX Design
Impact:
Centralized Platform: Unified multiple programs into one platform, optimizing workflows and reducing user effort.
User Clarity and Inclusivity: Enhanced clarity and accessibility, making it easier for users to navigate and manage benefits.
Streamlined Management & Tracking: Built a centralized dashboard for users to effortlessly monitor applications, renewals, and benefits, reducing friction and enhancing control.
Client:
State of New Mexico | Creating a Unified Web Experience for State Benefits
Role:
Market Research, Information Architecture, Design System, UX Design
Impact:
Simplified Discovery & Guidance: Defined clear pathways to help users quickly find the benefits they need, understand eligibility, and access next steps without confusion.
Unified Resource Hub: Combined siloed state benefit resources into one cohesive, easy-to-navigate web platform.
Scalable Design System: Built a reusable, component-based design system to ensure consistency, streamline development, and maintain cohesive branding across platform.
Client:
Utility Company | Reimagining Workflows to Streamline Emergency Management
Role:
User Research, Wireframing & Prototyping
Impact:
Integrated Operations Platform: Combined fragmented tools and processes into a single system, providing emergency teams with a real-time, centralized view of operations.
Research-Driven Design: Conducted workshop and user interviews with stakeholders to define pain points and visualize solutions.
Streamlined Crisis Response: Combined tasks, communication, and data-sharing into a single interface, enabling quicker, more informed emergency responses.
(case study in-progress)
Client:
Tenant Connect | Transforming Workflow into a Seamless User-Centric Web Journey
